Question 1

What exactly does Celyx Prime Global do?

Accepted Answer

We work two ways: (1) we source the right Türkiye manufacturer for a buyer’s request and manage the export end to end, and (2) in selected product groups we sell directly as the supplier.

Question 2

Which countries do you export to?

Accepted Answer

We organize delivery to many countries, mainly across Europe, the Middle East, North Africa, CIS and the Americas. Tell us your destination and we’ll share the route-specific process and timeline.

Question 3

Do you only work in certain sectors?

Accepted Answer

We are multi-sector; textile, food, machinery, construction, chemicals, auto parts, furniture and electronics are our main areas. We go deep on process and regulation in each.

Question 4

Do you work with small-volume buyers?

Accepted Answer

Yes. With consolidation (LCL) and the right producer match we can handle smaller runs too. Tell us your volume and we’ll suggest the best model.

Question 5

Why choose you over going direct to a factory?

Accepted Answer

We are a single contact, we absorb language/regulation/quality risk, we consolidate multiple producers into one order, and we work on a transparent service fee — removing the hidden costs of going direct.

Question 6

Do you have a minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product and producer. On the sourcing side we can find low-MOQ producers for some items; for products we supply directly the MOQ is stated on the product page.

Question 7

Can I combine different products in one container?

Accepted Answer

Yes, where possible we consolidate different products to optimize container fill (CBM) and reduce freight cost.

Question 8

Do you send samples, and are they paid?

Accepted Answer

Yes, we send pre-production samples. Sample and courier costs are usually on the buyer and, in some cases, credited when the order is placed. Details are stated in the quote.

Question 9

How long does sampling take?

Accepted Answer

It ranges from 3–10 business days depending on the product. Samples needing custom molds/production may take longer; we share an exact timeline in the quote.

Question 10

How does your commission / service fee work?

Accepted Answer

We work transparently: our service fee is stated up front, in writing and clearly. No hidden commission — the quote shows the product price and the service fee separately.

Question 11

How fast do I get a quote?

Accepted Answer

We give a first response within 48 hours. For standard products a quote is usually completed in 2–4 business days; custom/project requests may vary.

Question 12

What currency are prices quoted in?

Accepted Answer

We usually quote in USD or EUR. You can specify your preferred currency.

Question 13

Which payment methods do you accept?

Accepted Answer

Broadly we work with bank transfer (T/T) and letter of credit (L/C). The plan is usually a deposit plus a pre/post-shipment balance. Details are finalized per order.

Question 14

What is the deposit rate?

Accepted Answer

The deposit rate varies by product, producer and order size. Typically a deposit at order start and the balance at production/shipment. The exact rate is stated in the quote.

Question 15

How is payment security handled?

Accepted Answer

We support secure instruments like L/C and proceed with a proforma invoice and written agreement. We never ask for personal/financial details through this website.

Question 16

Who performs quality control?

Accepted Answer

QC is run by our own team and, when needed, independent inspection firms. We inspect pre-production, during production and pre-shipment, and share photo/video reports.

Question 17

What if the goods don’t meet expectations?

Accepted Answer

If a non-conformity is found at pre-shipment inspection we have production corrected and, if needed, reject the batch. The process runs against written criteria (the approved sample).

Question 18

Do you provide certificates and test reports?

Accepted Answer

Yes. Depending on the sector we provide documents such as CE, ISO, OEKO-TEX, Halal, certificate of analysis (CoA) and MSDS, shared before shipment.

Question 19

Do you handle customs?

Accepted Answer

We organize export-side customs and documentation. Import customs at destination is on your side, but we prepare all required documents completely.

Question 20

Which Incoterms do you work with?

Accepted Answer

We work with common Incoterms including EXW, FOB, CFR, CIF and, on request, DAP/DDP. State your preference and we’ll quote accordingly.

Question 21

Sea or air — which do you recommend?

Accepted Answer

It depends on weight/volume, urgency and product value. Rule of thumb: sea for bulky/heavy, time-flexible loads; air for urgent/high-value small loads. We provide a tailored comparison.

Question 22

What is the delivery time?

Accepted Answer

It is production + logistics combined. Production varies by product; by sea, Europe is ~1–2 weeks, the Gulf ~2–3 weeks, the Americas ~3–5 weeks (varies by route and season).

Question 23

Which channels can I use to reach you?

Accepted Answer

You can reach us by email, phone and WhatsApp Business. The fastest path is the RFQ form on the site — your request is routed to the right team.

Question 24

Is my information kept confidential?

Accepted Answer

Yes. We keep your request and product information confidential and can sign an NDA when needed, in line with our privacy policy.

Every question a buyer asks — answered.

Have a product in mind? Get a transparent quote in 48 hours.

Every question a buyer asks — answered.

GeneralWhat exactly does Celyx Prime Global do?

GeneralWhich countries do you export to?

GeneralDo you only work in certain sectors?

GeneralDo you work with small-volume buyers?

GeneralWhy choose you over going direct to a factory?

MOQDo you have a minimum order quantity (MOQ)?

MOQCan I combine different products in one container?

SamplesDo you send samples, and are they paid?

SamplesHow long does sampling take?

PricingHow does your commission / service fee work?

PricingHow fast do I get a quote?

PricingWhat currency are prices quoted in?

PaymentWhich payment methods do you accept?

PaymentWhat is the deposit rate?

PaymentHow is payment security handled?

QualityWho performs quality control?

QualityWhat if the goods don’t meet expectations?

QualityDo you provide certificates and test reports?

LogisticsDo you handle customs?

LogisticsWhich Incoterms do you work with?

LogisticsSea or air — which do you recommend?

LogisticsWhat is the delivery time?

GeneralWhich channels can I use to reach you?

GeneralIs my information kept confidential?

Have a product in mind? Get a transparent quote in 48 hours.